INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. J. John Benitto J. Satish Kumar has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 3, Issue- 11, October 2015, pp. 124-129." Paper Title:- " IMPACT OF E-CRM ON CUSTOMER SATISFACTION, LOYALTY AND RETENTION: CASE OF LE MERIDIAN, COIMBATORE. " Chief Editor Managing Editor