INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. V.S. Chauhan has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 3, Issue- 9, April 2015, pp. ." Paper Title:- " A QUALITATIVE RESEARCH PAPER ON EVOLUTION AND DEVELOPMENT OF CRM PRACTICES FOR THE BUSINESS GROWTH IN THE CONTEXT OF INDIAN HEAVY INDUSTRY " Chief Editor Managing Editor