INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. RM.Kalaivani, Dr.D.Andrews Scott, Dr.S.Latha has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 13, Issue- 2, April 2026, pp. 86-100." Paper Title:- " THE ROLE OF ARTIFICIAL INTELLIGENCE IN ENHANCING CUSTOMER EXPERIENCE AND DROPPING CUSTOMER CHURN IN TAMILNADU TELECOMMUNICATIONS SERVICES. " Chief Editor Managing Editor