INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. R.Ragu Prasadh, R.Nithya has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 3, Issue- 15, September 2016, pp. 114-120." Paper Title:- " CUSTOMER BEHAVIOUR AND ITS INFLUENCE ON CUSTOMER SATISFACTION, LOYALTY AND SERVICE QUALITY PERCEPTION IN E-BANKING SERVICES. " Chief Editor Managing Editor