INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Dr.K.Singaravelu, G.Manoranjitham has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 2, Issue- 15, September 2016, pp. 136-141." Paper Title:- " PERCEPTION AND EXPECTATION OF THE CUSTOMERS ABOUT THE SERVICE QUALITY OF THE RESIDENTIAL FLAT PROMOTERS. " Chief Editor Managing Editor