INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. R. Suryapriya, Dr. N. Lakshmi has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 1, Issue- 15, August 2016, pp. 4-12." Paper Title:- " CUSTOMER PERCEPTION TOWARDS CRM PRACTICES IN BANKING SECTOR(With Special reference to banks in India) " Chief Editor Managing Editor