INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. M. Laxmi Reddy, Dr. A. Shakuntala has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 3, Issue- 14, June 2016, pp. 80-87." Paper Title:- " A PERSPECTIVE ON CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AS A TOOL OF INFORMATION TECHNOLOGY (IT) " Chief Editor Managing Editor