INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Ramanjaneyulu.M, Dr. G.V.R.K.Acharyulu has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 1, Issue- 2, June 2016, pp. 83-88." Paper Title:- " A STUDY ONSERVICE RECOVERY QUALITY OF ELECTRONIC SHOPPING CUSTOMERS IN INDIA. " Chief Editor Managing Editor