INTERNATIONAL JOURNAL OF BUSINESS AND ADMINISTRATION RESEARCH REVIEW (IJBARR) (www.ijbarr.com) Bangalore-560083, INDIA. Print ISSN: 2348-0653 Online ISSN: 2347-856X IMPACT FACTOR: 5.471 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Dr.R.Ganeshmurthi, Dr.R.Jayachandran has published research paper in " International Journal of Business and Administration Research Review (IJBARR) peer reviewed and refereed journal, Volume- 1, Issue- 1, March 2016, pp. 287-294." Paper Title:- " A STUDY ON CUSTOMER SATISFACTION TOWARDS THE HUMAN ELEMENTS (SHIPPING AGENTS) OF SERVICE DELIVERY WITH RESPECT TO TIRUPUR CLUSTER. " Chief Editor Managing Editor